Privacy Policy – Sendocy

At Sendocy, protecting the privacy of our customers is an important part of the shopping experience we strive to provide. We are committed to handling personal information responsibly and maintaining appropriate safeguards when customers browse our website, purchase women's clothing, or communicate with our support team.

This Privacy Policy explains what types of information may be obtained through www.sendocy.com, how that information is used and shared, the measures we take to protect it, and the privacy choices available to you.

By accessing or using our website, you acknowledge the practices described in this policy, subject to any consent requirements and rights provided by applicable law.

1. Personal Information We May Collect

The information we obtain depends on how you interact with Sendocy, which website features you use, and the preferences you choose.

The categories of information we may collect include:

• Customer Identification and Contact Details: When completing a purchase or submitting an inquiry, you may provide information such as your full name, billing address, delivery address, email address, and other contact details. We do not retain complete payment card numbers on our own servers.

• Shopping and Transaction Records: We may maintain records relating to your purchases, including order references, selected clothing items, product details, transaction status, payment confirmations, delivery information, and previous order activity.

• Website and Device Information: When you browse our online store, certain technical details may be collected automatically. These can include your IP address, browser configuration, device type, operating system, pages visited, browsing activity, and interactions with website features.

• Cookie and Tracking Information: We may use cookies and comparable technologies to recognize browsing preferences, maintain website functionality, and understand how visitors interact with our online store.

The specific information collected will depend on your activities and the permissions or settings you have selected.

2. Purposes for Using Personal Information

Sendocy processes personal information for legitimate business purposes, including the following:

• Managing Purchases: To verify orders, coordinate payment processing, prepare merchandise, arrange delivery, and maintain accurate purchase records.

• Customer Assistance: To respond to questions about clothing products, sizing, order status, shipping concerns, returns, refunds, and other customer service requests.

• Improving Our Online Store: To evaluate browsing patterns, identify website performance issues, improve product presentation, and make navigation and shopping features more convenient.

• Fraud Detection and Account Protection: To identify unusual purchasing activity, investigate potentially unauthorized transactions, and reduce risks affecting our customers and business operations.

• Business Administration and Legal Compliance: To maintain appropriate commercial records, meet tax and accounting requirements, respond to lawful requests, and fulfill other applicable regulatory obligations.

• Order-Related Notifications: To send purchase confirmations, payment updates, dispatch notices, delivery information, and other communications necessary to complete your transaction.

• Marketing and Promotional Activities: Where legally permitted, we may use relevant information to communicate product announcements, fashion updates, special offers, or promotional content in accordance with your preferences and applicable consent requirements.

When a particular processing activity requires your permission under applicable law, we will obtain the necessary consent before proceeding.

3. Disclosure of Information to Third Parties

Sendocy does not sell or rent customer personal information to unrelated third parties for their own independent commercial purposes.

However, operating an online fashion store requires cooperation with certain external service providers. We may share limited information in the following circumstances:

• Operational and Technical Partners: Necessary customer details may be provided to payment processors, logistics companies, website hosting services, email platforms, customer support providers, and other vendors that help us operate our business.

• Government and Legal Authorities: We may disclose relevant information when required to comply with applicable laws, court orders, legal proceedings, or valid government requests.

• Business and Security Protection: Information may be shared when reasonably necessary to investigate suspicious activities, prevent fraud, enforce our contractual terms, or protect the rights, property, and safety of Sendocy, our customers, or other parties.

• Corporate Changes: In connection with a potential or completed merger, acquisition, business restructuring, or transfer of assets, relevant personal information may be included in the transaction, subject to applicable privacy requirements.

We aim to limit the information provided to external parties to what is reasonably necessary for the specific service or purpose involved.

4. Information Protection & Security Measures

We use reasonable administrative, technical, and organizational procedures intended to protect customer information from unauthorized access, improper disclosure, accidental loss, alteration, or misuse.

Our website uses SSL/TLS encryption technology to help secure information transmitted through the website. Payment transactions are processed through the applicable payment service providers and their systems.

Access to personal information is limited where appropriate to personnel and service providers who need the information to perform their assigned responsibilities.

Although we take reasonable precautions to maintain data security, no online platform, electronic communication method, or storage system can be guaranteed to be completely secure. Therefore, we cannot promise that information transmitted or stored electronically will always remain entirely free from security risks.

5. Cookies & Related Website Technologies

To support the operation of our website and create a more convenient browsing experience, Sendocy may use cookies, tracking pixels, and other comparable technologies.

These technologies may help us:

• Remember items added to your shopping cart and retain selected website preferences.

• Maintain essential website functions and improve browsing stability.

• Understand how visitors navigate our clothing collections and product pages.

• Evaluate website traffic and the effectiveness of promotional activities.

• Measure advertising performance and support relevant marketing activities where permitted.

• Provide a more relevant shopping experience based on browsing preferences, subject to applicable privacy requirements.

You may control certain cookie settings through your browser or through any cookie preference options made available on our website.

Please note that restricting or disabling certain cookies may affect shopping cart operations, saved preferences, or other website features.

Where applicable law requires consent for non-essential cookies or tracking technologies, we will request that consent before activating the relevant technologies.

6. Your Privacy Rights & Available Choices

Depending on your location and the privacy laws applicable to you, you may have specific rights concerning the personal information associated with your use of Sendocy.

These rights may include:

• Access to Information: Request confirmation of whether we process your personal information and obtain access to eligible data.

• Correction of Records: Ask us to update information that is inaccurate, incomplete, or outdated.

• Deletion Requests: Request the removal of certain personal information, subject to legal retention requirements and other applicable exceptions.

• Processing Restrictions: Request limitations on certain processing activities or object to specific uses where such rights are available.

• Data Portability: Obtain certain personal information in a commonly used, transferable format when required by applicable law.

• Consent Withdrawal: Withdraw previously granted consent for processing activities that depend on your permission.

• Marketing Controls: Unsubscribe from promotional emails or exercise available rights concerning targeted advertising and related data processing.

To submit a request or ask questions about your privacy rights, contact us at service@sendocy.com.

For security purposes, we may request reasonable information to verify your identity before handling certain requests. We will review and respond within the periods established by applicable privacy regulations.

Sendocy will not unlawfully discriminate against customers for exercising privacy rights granted to them under applicable law.

7. Personal Information Retention

We retain customer information only for the period reasonably necessary to accomplish the purposes explained in this Privacy Policy.

Depending on the circumstances, information may be retained to:

• Complete and administer purchases.

• Provide assistance with orders and customer inquiries.

• Maintain transaction, tax, and accounting records.

• Handle returns, refunds, complaints, and commercial disputes.

• Identify suspicious transactions and protect against fraudulent activity.

• Satisfy legal, regulatory, and contractual responsibilities.

Retention periods may differ depending on the nature of the information, the reason it was obtained, and the legal requirements that apply.

When personal information is no longer reasonably required, we will take appropriate measures to delete it, anonymize it, or securely dispose of it, unless continued retention is legally necessary.

8. Children's Privacy

The Sendocy website is designed for a general shopping audience and is not intended to collect personal information directly from children under 13 without legally required parental or guardian authorization.

We do not knowingly collect personal information from children under 13 in circumstances where such collection is prohibited or requires authorization that has not been obtained.

If you believe that a child has submitted personal information to us inappropriately, please contact service@sendocy.com so that we can investigate and take appropriate action, including deletion where required by applicable law.

9. External Websites & Third-Party Services

Certain pages or features of our website may provide links to external platforms, payment services, or websites operated by independent third parties.

Once you leave the Sendocy website or interact with an external service, the privacy practices and information-handling procedures of that provider may apply instead.

Sendocy does not operate or control independent third-party websites and cannot guarantee the accuracy, security, or privacy practices of their services.

We recommend reviewing the relevant privacy notices and terms of service before providing personal information to any external website or platform.

10. International Processing & Data Transfers

Sendocy may work with service providers located in different countries or regions to support website operations, payment processing, customer support, and merchandise delivery.

As a result, certain personal information may be transferred to, stored in, or processed outside the country where you normally reside.

Privacy and data protection standards may differ between jurisdictions. Where required by applicable law, we will implement appropriate safeguards and legal transfer mechanisms to help ensure that international data transfers receive the necessary level of protection.

Your use of our website does not eliminate any rights you may have under applicable privacy legislation. We will rely on an appropriate legal basis for international processing and obtain consent when legally required.

11. Updates to This Privacy Policy

Our privacy practices may evolve as our online store develops, new services are introduced, external service providers change, or legal requirements are updated.

For these reasons, Sendocy reserves the right to revise this Privacy Policy periodically.

Whenever an updated version is published, we will make the revised policy available on this page and adjust the date shown below.

If a significant change requires additional notification or customer consent under applicable law, we will take the appropriate steps to provide such notice or obtain the necessary permission.

We encourage customers to revisit this page occasionally to remain informed about how their personal information is collected, used, and protected.

12. Contact & Privacy Inquiries

If you have questions about this Privacy Policy, would like to submit a personal data request, or need clarification about how Sendocy handles customer information, please contact us through the following channels:

Brand: Sendocy

Website: www.sendocy.com

Customer Service Email: service@sendocy.com

Business Address:

9036 Calico Ct
Oak Hills, CA 92344
United States

When submitting a privacy inquiry, please provide enough information for our team to understand your request and respond appropriately.

We appreciate the trust you place in Sendocy and remain committed to treating your personal information with care, transparency, and respect.

Last Updated: November 4, 2026