Refund & Return Policy – Sendocy

At Sendocy, we value your satisfaction and want you to feel comfortable shopping for your favorite women's fashion pieces. We understand that sometimes a purchase may not meet your expectations or that an order may arrive with an unexpected issue.

This Refund & Return Policy describes the requirements for returning eligible merchandise, obtaining refunds, and addressing concerns involving damaged, defective, or incorrectly delivered products purchased through www.sendocy.com.

Please review the following conditions before submitting a return request.

1. Return Requirements & Eligibility

Customers may request a return within 30 days from the date the order is delivered, provided that the merchandise meets the following conditions:

• The return request is submitted within the applicable 30-day period.

• Clothing and other products remain unworn, unwashed, and in their original condition.

• All applicable original packaging, labels, and accompanying components are included where reasonably possible.

• Valid purchase information, such as an order number or confirmation email, is provided.

For hygiene, product condition, and resale considerations, certain merchandise may not qualify for a return.

Generally, the following situations are excluded from standard return eligibility:

• Products damaged as a result of improper handling, misuse, or inadequate care by the customer.

• Garments that have been worn, washed, altered, or show signs of use beyond what is reasonably necessary to inspect their condition.

• Items specifically designated as final sale or non-returnable before the purchase was completed.

These conditions are subject to applicable consumer protection requirements and do not override any mandatory rights available to customers under relevant laws.

2. Return Authorization & Application Procedure

To ensure that returns are properly recorded and handled, customers must obtain approval from Sendocy before sending merchandise back.

Please follow the procedure below:

1. Contact Our Support Team: Email service@sendocy.com with your order number and the name or description of the item you wish to return.

2. Explain Your Request: Provide the reason for returning the merchandise. If the product has a manufacturing defect, arrived damaged, or differs from what you ordered, include clear photographs showing the problem.

3. Wait for Confirmation: Our customer service representatives will review your submission and provide the applicable return authorization, designated return address, and instructions for sending the package.

Please do not ship any merchandise to us before receiving written return instructions. Packages sent without prior authorization may experience processing delays or difficulties identifying the corresponding order.

3. Return Delivery Expenses

The party responsible for return transportation costs depends on the circumstances surrounding the return.

Returns Caused by Sendocy

If an item is confirmed to have arrived damaged, contain a manufacturing defect, or have been incorrectly fulfilled due to our error, Sendocy will cover reasonable return shipping expenses. Our team will explain the appropriate return arrangements.

Returns Based on Personal Preference

If you decide to return an item because of a change of mind, preferred color, fit, size, or personal styling choice, you will generally be responsible for the associated return shipping costs, except where applicable law or a separate agreement requires otherwise.

Original Shipping Charges

Initial delivery fees are generally not reimbursed when a return results from personal preference. However, shipping charges may be refunded when the issue is attributable to our fulfillment error, a confirmed product defect, or a legal requirement.

We encourage customers to select a return carrier that provides tracking and to retain the shipping receipt until the return has been completed.

Except where applicable law provides otherwise, Sendocy is not responsible for return parcels that become lost or damaged before reaching our designated return facility.

4. Refund Evaluation & Processing

After your returned merchandise arrives at our facility, our team will examine its condition and verify that it satisfies the applicable return requirements.

The standard inspection and assessment period is approximately 5–7 business days after receipt of the returned package.

Once a refund has been approved, the following conditions apply:

• Payment Destination: Refunds will normally be credited to the original payment method used for the purchase.

• Eligible Refund Amount: The approved amount generally covers the price paid for the returned merchandise and any applicable taxes associated with that product.

• Delivery Charges: Original shipping fees are generally excluded unless the return results from our mistake, a confirmed product defect, or applicable regulations require reimbursement.

• Financial Institution Processing: After Sendocy initiates the refund, your payment provider or bank may require an additional 3–10 business days to complete the transaction and display the funds in your account.

The actual time required for funds to become available depends on the processing procedures of your bank, card issuer, or payment service provider.

5. Adjustments & Partial Refunds

Depending on the circumstances and where legally permitted, Sendocy may evaluate whether a partial refund is appropriate instead of a full refund.

Examples of situations that may require additional consideration include:

• Returned merchandise with missing original components or packaging that substantially affects its condition or value.

• Products showing damage, wear, or alterations beyond what would reasonably occur during normal inspection.

A return request received after the standard 30-day period does not automatically qualify for a partial refund or other compensation. Any exception will be evaluated individually based on the circumstances and applicable legal obligations.

If we determine that a partial refund is appropriate, our customer service team will explain the proposed deduction and refund amount before proceeding.

Nothing in this section is intended to restrict a customer's legal rights concerning defective, inaccurately described, or otherwise non-conforming merchandise.

6. Product Exchanges

Sendocy does not currently provide a standard direct exchange service.

If you would prefer another size, color, design, or clothing style, you may request a return of your original purchase, provided that the item satisfies the applicable eligibility requirements.

After your return has been reviewed and approved, you can visit www.sendocy.com to submit a separate order for your preferred product.

Please note that replacement purchases are subject to current inventory availability, product pricing, promotional conditions, and the shipping charges applicable at the time of the new transaction.

7. Damaged, Defective, or Incorrect Merchandise

We make reasonable efforts to ensure that every order is checked and prepared properly before shipment. If your package contains an item that is damaged, defective, or different from the product you purchased, please notify us within 7 days of receiving your order.

To help our team understand the issue, please submit the following information:

• Your order confirmation number.

• The name or description of the affected merchandise.

• A detailed explanation of the problem.

• Clear photographs showing the defect, damage, or incorrect product.

• Images of the shipping package and original packaging, where relevant.

After receiving your information, our customer service team will investigate the matter and determine a reasonable resolution based on the specific circumstances.

Possible solutions may include:

• Sending a replacement product.

• Issuing a full refund.

• Providing another appropriate remedy where required by applicable consumer protection laws.

For certain verified cases, we may be able to resolve the matter without requiring the merchandise to be returned.

If returning the product is necessary because of a confirmed defect or an error on our part, we will provide the relevant return instructions and cover the applicable return transportation costs.

8. Refunds That Have Not Been Received

If you have received confirmation that your refund was issued but the funds have not appeared in your account, we recommend checking the transaction through the following steps:

1. Review your original payment account and confirm whether the refund has already been recorded.

2. Contact your card issuer or payment service provider to ask whether the transaction is awaiting completion.

3. If necessary, contact your bank to determine whether additional settlement or posting time is required.

If the refund remains unavailable after these checks, please contact service@sendocy.com and provide your order number along with the return tracking reference, if applicable.

Our team will review the refund record and help clarify its current status or identify any further steps that may be necessary.

9. Products Excluded from Standard Returns

Unless a different outcome is required by applicable consumer protection laws, the following categories are generally excluded from our standard return process:

• Gift cards and stored-value products.

• Merchandise clearly identified as final sale or non-returnable before checkout.

• Clearance products explicitly designated as non-returnable at the time of purchase.

• Items that have been used, altered, damaged through customer handling, or otherwise fail to satisfy the return conditions described in this policy.

These exclusions do not eliminate any mandatory rights customers may have under applicable laws, including rights relating to defective merchandise, incorrect descriptions, or products that do not conform to the original purchase agreement.

10. Customer Support & Contact Details

If you need clarification about our return requirements, refund procedures, product conditions, or the status of an existing request, please contact our customer service team.

Brand: Sendocy

Website: www.sendocy.com

Customer Service Email: service@sendocy.com

Business Address:

9036 Calico Ct
Oak Hills, CA 92344
United States

When contacting our team, please include your order number and a brief explanation of your concern. Providing relevant photographs or supporting information where necessary will help us review your request more efficiently.

Thank you for choosing Sendocy. We appreciate the opportunity to be part of your everyday style and are committed to providing attentive customer service and a positive shopping experience.