Shipping & Delivery Policy – Sendocy

At Sendocy, we want every customer to enjoy a smooth and dependable shopping experience when purchasing our women's clothing and fashion collections. This policy outlines how we prepare orders, arrange shipments, calculate delivery charges, and assist with delivery-related issues.

The following terms apply to purchases made through www.sendocy.com. By placing an order, you acknowledge and agree to the shipping conditions described below.

1. Order Preparation & Processing

After receiving your order, Sendocy will begin verifying the purchase details and preparing the selected merchandise for shipment.

Our general order preparation schedule is:

• Regular Orders: 1–3 business days

• Busy Seasons & Promotional Events: 3–5 business days

Processing periods are calculated using business days and exclude weekends and public holidays.

An order confirmation will be sent to your email after checkout. Once your items have been prepared and transferred to the shipping carrier, you will receive another notification containing your shipment tracking details.

Please remember that order preparation is completed before the transportation period begins.

2. Shipping Services & Estimated Delivery Schedule

Sendocy works with shipping providers to deliver fashion orders to customers in eligible locations. The following estimates apply to our available delivery services:

For planning purposes, customers should allow approximately 30 days to receive their orders after dispatch, with additional time potentially required during peak periods or unexpected shipping disruptions.

Delivery estimates start from the date the package leaves our fulfillment facility. They do not include the order processing period.

Actual arrival dates may differ due to transportation capacity, destination conditions, customs inspections, adverse weather, or other circumstances outside our reasonable control.

3. Shipping Fees & Payment

The shipping charge applicable to your purchase is determined during checkout. Depending on your order, the final amount may be influenced by:

• The combined weight of the purchased products

• The overall parcel dimensions

• The destination country or delivery region

• The shipping service selected

Before confirming payment, you will be able to review the applicable delivery charges as part of your order total.

Sendocy may occasionally provide promotional shipping benefits, including free delivery on qualifying purchases. Any applicable eligibility conditions, spending thresholds, or promotional restrictions will be displayed through our website or relevant promotional materials.

4. Domestic Delivery Arrangements

Orders traveling within the country where our fulfillment facility operates are generally transported through established domestic delivery networks.

Although delivery schedules may vary between regions, customers should generally plan for an arrival period of approximately 30 days after dispatch.

If your package has not arrived within 30 days following shipment, please contact our customer service team at service@sendocy.com. Include your order reference so that we can check the available shipping information and assist with the investigation.

5. International Orders & Customs Requirements

Sendocy accepts orders for delivery to selected international markets. International shipments may involve additional transportation and customs procedures that customers should understand before completing a purchase.

Customs Inspections and Clearance

Packages crossing international borders may be examined by customs authorities. Depending on the destination country's procedures, clearance requirements may extend the delivery schedule by several days or longer.

Import Taxes and Additional Charges

Unless otherwise specified during checkout, customers are responsible for applicable import duties, customs assessments, and local taxes imposed by the destination country.

International Tracking Updates

Tracking information may not refresh continuously while a parcel is traveling between international facilities or awaiting clearance by local authorities. Updates will generally become available as the shipment progresses through the carrier's network.

Sendocy does not control customs inspections or government clearance decisions and cannot guarantee delivery schedules affected by customs-related procedures. We are also not responsible for customs authorities' decisions to detain, seize, or destroy shipments.

6. Tracking Your Purchase

Once your order has been dispatched, Sendocy will provide a tracking number through the shipment confirmation email.

Customers can use this reference to check the latest available delivery information through the relevant shipping carrier's tracking service.

Please be aware that tracking records may take some time to appear after the carrier first receives your package. Initial delays in system updates do not necessarily indicate that a shipment has been lost.

If your tracking page has not shown any new activity for 5 business days after dispatch, please email service@sendocy.com. Our team will help review the shipment status and determine whether further investigation is necessary.

7. Delivery Address Changes & Address Errors

Customers should carefully verify their delivery information before submitting an order. Complete and accurate address details help prevent unnecessary transportation problems.

Requests Before Dispatch

If you discover an error while your order is still being prepared, contact service@sendocy.com as soon as possible. We will check whether the requested correction can be made before the package is handed over to the carrier.

Requests After Dispatch

Once a package has entered the carrier's delivery network, changes to its destination may be restricted. If an incorrect address results in the parcel being returned, additional transportation charges may apply when another shipment is requested.

Sendocy cannot guarantee successful delivery when incorrect or incomplete address information has been provided by the customer.

8. Missing, Lost & Potentially Stolen Packages

If your tracking information shows a completed delivery but you cannot find your package, please take a few preliminary steps:

• Recheck the delivery address entered when placing your order.

• Inspect your mailbox, front entrance, porch, and other designated drop-off locations.

• Ask family members, neighbors, or building management whether the parcel was received on your behalf.

• Contact the shipping carrier to request additional details about the recorded delivery.

If the carrier confirms that the shipment has been lost, please send an email to service@sendocy.com with your order number and tracking reference.

We will review the available information and work with you to identify an appropriate resolution. Where applicable, this may include submitting a shipping investigation or claim through the carrier.

9. Damaged Merchandise During Transportation

We take reasonable precautions when preparing clothing and accessories for shipment. Nevertheless, products may occasionally be affected during transportation.

If you receive an item that has been damaged in transit, please notify our customer support team within 7 days of receiving your order.

To help us review your request, please provide:

• Your original order number

• A written explanation of the issue

• Clear images showing the damaged portion of the product

• Photographs of the parcel and its packaging, if available

Our team will evaluate the information submitted and determine the appropriate course of action in accordance with our applicable policies. Depending on the circumstances, a replacement or refund may be offered.

10. Delivery Restrictions & Unavailable Destinations

Shipping availability depends on the coverage and operating requirements of our delivery partners, as well as applicable transportation regulations.

Some destinations may not be eligible for delivery, including but not limited to:

• Post Office Boxes (P.O. Boxes)

• Military mailing locations, including APO, FPO, and DPO addresses

• Freight forwarding centers or third-party parcel forwarding facilities

Sendocy reserves the right to decline or cancel an order when the requested destination cannot be served or when transportation restrictions prevent a reasonable delivery arrangement.

If we determine that an order cannot be shipped to the address supplied, we will contact the customer to discuss possible alternatives.

11. Customer Service & Contact Information

We understand that receiving your order within a reasonable timeframe is an important part of shopping online. Whether you have questions about delivery charges, shipment progress, estimated arrival dates, or a specific shipping issue, our customer service team is available to assist.

Brand: Sendocy

Website: www.sendocy.com

Customer Service Email: service@sendocy.com

Business Address:

9036 Calico Ct
Oak Hills, CA 92344
United States

Thank you for shopping with Sendocy. We appreciate your confidence in our women's fashion collections and will continue working to make your ordering and delivery experience convenient, transparent, and reliable.